Shipping and Return Policy

Returns

All sale items and items with custom initials are not eligible for return or exchange.

If the product that you have received does not feel right for you, you may exchange it with other sizes and other products. We will send you store credits with no expiration date.
If you were to find any defects on the products you receive or if we have sent the wrong products and we have no more stock on the right products, you may also return the products. We will give you full refund.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your store credit within a certain amount of days.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare.studioasa@gmail.com.

Shipping

To return your product, you should mail your product to Studio Asa warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.